FAQ

Orders (ONLINE STORE ONLY)

 

How do I place an order?

1. All you need to do now is browse! You can browse by category located along the bottom of the page
2. Once you have found the item you want, select your size and click on the ADD TO CART
3. You can either click on the ‘Continue shopping’ or review the items in your cart by clicking on ‘View cart & checkout’. 
4. If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. 

What do I do if there’s a problem with my order?

Our customer service representatives are more than happy to help you. You may contact us at +6019-6610852

What payment methods do you accept?

• ipay88 

I couldn’t proceed with payment and my order status is Pending. How do I proceed?

Kindly contact us immediately and we’ll assist in cancelling your order so that you can place a new one. We’d ask for your kind assistance not to bank in/transfer the amount to our bank account as we can’t guarantee the item you purchased is still in stock. In the case that you made a payment manually, we will have to refund you.

Can I cancel my order?

You will need to call us on our customer service line as soon as possible so that we won’t process your order. Unfortunately, we are not able to cancel selected items. If you wish to proceed with cancellation, we can only cancel the whole order. If it’s too late to cancel your order, we will need to ask you to return the items and you will be reimbursed. Please find ‘Return’ section below.

Why was my order cancelled?

In most cases, orders are automatically cancelled if we do not receive payments from you. However, if the amount has been deducted from your bank account, kindly contact us at +6019-6610852 and we’ll check accordingly.

How do I add an item to my order after checking out?

You will need to make a separate order altogether.

I received my order, but one of them is missing. What do I do?

We are terribly sorry about that! Please contact our customer service with your order number and the item you did not receive at +6019-6610852

I’ve received an incorrect item in my order. What do I do?

We are terribly sorry about that! Please contact our customer service at +6019-6610852, send the photo of the incorrect item and the item you did not receive to us. You will then need to return the incorrectly received item back to us.

Can I change my address once my order is placed?

It is best to contact us immediately and provide us the order number and correct address as soon as order is placed. If it is doable, we will assist you accordingly in amending the address.

When will you process my orders?

Orders are processed within 24 hours. However, for orders placed on weekends and Public Holiday, they will be processed on the next working day.

Which address should I ship my order to?

It is best to use an address in which you wish to receive the item or have a person ready to accept the parcel.

Are items in my cart reserved for me?

Putting an item into your cart does not reserve or hold that item for you. Until you proceed to checkout and make payment, that item will still be available to other buyers.

Why is my item notified as Out of Stock?

We perform stringent quality checks and if your item is the last piece available that failed our checks, we will cancel and refund (for pre-paid) the item even if your order was confirmed. You will then receive an email notification upon cancellation.